Add a user
1. Go to the Users tab.
2. Click on Add user. The Add user form will open.
3. In the User Details tab, enter the new user’s first name and last name.
4. Enter the user’s email address. The email address will be used as the user’s ID when they log in.
5. Enter a contact telephone number for the user.
6. Select a country for the user.
7. Optional - select a high contrast theme for the user if they have particular accessibility requirements.
8. In the User Role tab, select a role for the user. You can preview the rights associated with each role to help you choose.
9. Click on Save. A new user account will be created and instructions for setting a password and logging in to the portal will be sent to the user’s email address.
Φ If you already have the maximum number of users, you won’t be able to add any more.
Edit user details
You can edit a user’s details at any time.
1. Go to the Users tab.
2. Select the user whose details you want to edit.
3. Click on Edit user. The Edit user form will open.
4. Make any changes you require.
5. Click on Save.
Φ If you have changed the user’s email address, instructions for setting a password and logging in to the portal will be sent to the user’s email address.
Delete a user
You can permanently delete users at any time.
1. Go to the Users tab.
2. Select one or more users in the list that you want to delete.
3. Click on Delete user in the top right of the dashboard.
4. A confirmation dialog will be displayed.
5. Click on Yes to Delete the selected users.
Φ You can’t delete a user who has the CEM role. You must assign them a different role before you can delete them.
Help users with their credentials
Once a user has successfully logged in, they are responsible for managing their password. There are several ways you can help them:
Re-send log in instructions
Sometimes a user may not receive their initial email with log in instructions or the link it contains may have expired before they can use it.
Reset password
If a user has forgotten their password, you can trigger the password recovery process for them.
1. Go to the Users tab.
2. Select the appropriate user in the list.
3. Click on Reset password in the top right of the dashboard.
4. A confirmation dialog will be displayed.
5. Click on Yes to send an instruction email to the selected user.
Manage user accounts
A user’s account may become inactive for several reasons; the account may expire or the account may have been disabled. You can view the status of a user’s account in the Status column in the Users tab.
Account locked
If a user’s account is locked because they have failed to enter the correct credentials at log in, their account will be automatically unlocked after a set period of time. The CEM cannot unlock a user account.
Account disabled
If a user’s account is disabled because they have not logged in recently, only a Cambridge English Administrator can restore the account. The CEM cannot unlock a user account.
Account expired
User accounts will expire after 12 months. If a user’s account has expired or is close to expiring, you can set a new expiry date.
1. Go to the Users tab.
2. Select the appropriate user in the list.
3. Click on Edit user. The Edit user form will open.
4. Set a new date in the ‘Duration to’ field.
5. Click on Save.